Customer Service

We provide Shipping at no cost to Asia, Western Europe, North America, and Australia. Due to diverse international shipping costs, some destinations require a shipping fee: South and Central America, Eastern Europe, Russia, Africa and the Middle East. The shipping cost for these countries will be calculated automatically upon checkout.

Please allow us 1 to 2 business days to process your credit card details.

Countries we provide shipping to and the cost, if any.

Shipping of your package takes approximately 4 to 8 business days, anywhere in the world.

Packages can only be shipped to the billing address on the credit card used. Please be certain to enter the correct address. We cannot be held responsible for mistakes made due to incorrect shipping addresses. We are not responsible for any import tax charged on your package.

You may track your order by clicking on one of the links below; check your confirmation email to what shipping company was used.  Packages shipped by UPS have a tracking number that starts with M or V and should be tracked at www.ups.com 
Packages shipped by EMS have a tracking number that starts with EA. In this case please visit your national postal service website to track your package. Some of the common sites are listed below:

USA :www.usps.com
England :www.parcelforce.com
Canada :www.canadapost.ca
France :www.laposte.fr
Australia :www.auspost.com
Germany :www.deutschepost.de
Italy :www.poste.it

Customs and Import Duties

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Replica Joint ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

For more information regarding your country's custom policies, please contact your local customs office.

RETURN POLICY

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final. Refunds for items returned within 60 days of the purchase date will be credited in the same form as the original payment type.

All shipment charges within or after 60 days to Replica Joint will be borne be borne solely by the purchaser and an additional USD 30.00 will be deducted from the refund credited in for of original payment method or merchandise credit.

If item returned has been damaged by purchaser and is not a mechanical default due to our assembly line (which would be under warranty), repair charges will be quoted and deducted accordingly.

We will not accept any returned merchandise without an RFI number.

Contact a Customer Service Specialist by clicking here to obtain an RFI number. Returns must be shipped via a prepaid traceable carrier, such as UPS, FedEx or EMS. In case of loss or damage, the customer is liable.

Original condition means that there are no scratches, marks or blemishes on the watch and the security tags are still attached. The watch must not have been sized or altered in any way.

HOW TO RETURN OR EXCHANGE

A return and exchange form is enclosed with every package. Click here for a printable return and exchange form.

Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another item. If you are exchanging merchandise, please fill out the exchange portion on the back of the form.

We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.
Replicajoint.com will gladly accept the return of new, unused, and undamaged merchandise within 60 days from delivery date.

The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.

You must obtain a Return For Inspection (RFI) number from Replicajoint.com before returning the merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by clicking here to obtain an RFI number.

Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss or damage, the customer is liable.

Original condition means that there are no scratches, marks or blemishes on the watch and the security tags are still attached. The watch must not have been sized or altered in any way.

If item returned has been damaged by purchaser and is not a mechanical default due to our assembly line (which would be under warranty), repair charges will be quoted and deducted accordingly.

Kindly include when you contact us the following information. This will expedite the processing of your return.
• Your full name and the date the order was placed and received
• A list of the replica product(s) to be exchanged or refunded
• The reason for the return of the products

• Must be in original packaging ( with box)
• Must be in good condition
• All the functions of the watch is still working as it should
• No scratches, marks, or blemishes on the item
• Lost or stolen parts
• Damage due to personal use of negligence
• The text or the case and the products must not have been sized or altered in any way. We will not accept or return of any items with any indications that it has been tempered with.